Customer Care Specialist
Quick Apply Full-time 14 hours ago Full Job Description What Is MyBambu? MyBambu is a financial institution delivering the first all in one mobile digital banking solution targeting the Hispanic unbanked and underbanked population.
The mission of MyBambu is to promote financial inclusion to the unbanked and underbanked by providing an array of financial solutions delivered via mobile devices.
We give an overlooked audience a convenient, safe, and cost-effective way of managing their finances.
MyBambu's objective is to promote financial literacy and access to unbanked/underbanked individuals, who have previously been left behind.
In 2020, we were honored to be recognized as FIS's Impact Award winner for innovation in the next frontier of the Modern Banking Platform.
We've fostered a company culture that empowers people to do the most defining work in their career offering an environment that's made up of a passionate and goal-oriented team.
MyBambu participates in E-verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new hire's Form I-9 to confirm work authorization.
Find out more information:
E-Verify Participation Posteror Right to Work Poster.
Your Opportunity:
The impact that you can have at Bambu is powerful.
We're looking for someone who's eager to take on a meaningful role in the success of Bambu.
You will be on the front lines of Bambu's customer experience and operational responsibilities.
We're looking for someone who has strong work ethic and takes their role seriously but also isn't afraid to have some fun either.
Someone who's ready to take Bambu--and their career--to the next level.
As a Customer Care Specialist you will be one of the first touchpoints for our customers.
You will be responsible for tracking and reporting any issues.
You will work with our internal team to resolve issues in an efficient manner to avoid future customers encountering repetitive issues.
The position involves identifying problems and implementing proactive solutions to drive optimum outcomes and quality service for clients.
The candidate must be a Bilingual English/Spanish speaker, who has effective interpersonal and written skills, and can operate in an agile and collaborative manner.
If you are a problem solver with an innate drive for success, have a passion for delivering a customer-first mindset, and are obsessed with always putting your best foot forward then Bambu is the place for you! You Are Bilingual English/Spanish/Creole Speaker Demonstrated skills with tools such as sales force, CRM tools, and Microsoft Suites Communicative:
Excellent interpersonal and communication skills, both written and verbal, with exceptional presentation skills.
Banking and Financial customers services:
demonstrated knowledge in the banking/financial industry Preferred but not needed.
Team-Player-You work with and inspire others around you, taking on tasks for greater team You Will Serve as a high touch contact for our customers Work closely with Marketing and Business to ensure our customer-facing tools have a shared vision Collaborate with numerous internal teams to build the world's best customer-first mobile banking application Track and report ongoing issues while helping customers through the account opening process Provide exceptional customer service to our customers Implement proactive solutions to make the client onboarding process easier and user friendly Actively work on incoming tickets submitted through sales force and disposition them accordingly Analyze customer interactions to increase customer satisfaction Handle communications with our customers through our different channels, such as Facebook messaging, SMS, and in-app chat
Experience:
High School Diploma Bilingual English/Spanish/Creole Speaker Minimum 1 years demonstrated experience in customer service and account management Adaptable:
You can shift focus and enjoy working outside your comfort zone.
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
MyBambu Benefits Excellent medical coverage.
A flexible vacation policy.
Our small family corporate culture.
Job Type:
Full-time Pay:
$40,000.
00 - $45,000.
00 per year
Benefits:
Dental insurance Health insurance Paid time off Vision insurance Experience level:
1 year Shift:
8 hour shift Weekly day range:
Monday to Friday Rotating weekends Work setting:
In-person Ability to commute/relocate:
West Palm Beach, FL 33401:
Reliably commute or planning to relocate before starting work (Required) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
The mission of MyBambu is to promote financial inclusion to the unbanked and underbanked by providing an array of financial solutions delivered via mobile devices.
We give an overlooked audience a convenient, safe, and cost-effective way of managing their finances.
MyBambu's objective is to promote financial literacy and access to unbanked/underbanked individuals, who have previously been left behind.
In 2020, we were honored to be recognized as FIS's Impact Award winner for innovation in the next frontier of the Modern Banking Platform.
We've fostered a company culture that empowers people to do the most defining work in their career offering an environment that's made up of a passionate and goal-oriented team.
MyBambu participates in E-verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new hire's Form I-9 to confirm work authorization.
Find out more information:
E-Verify Participation Posteror Right to Work Poster.
Your Opportunity:
The impact that you can have at Bambu is powerful.
We're looking for someone who's eager to take on a meaningful role in the success of Bambu.
You will be on the front lines of Bambu's customer experience and operational responsibilities.
We're looking for someone who has strong work ethic and takes their role seriously but also isn't afraid to have some fun either.
Someone who's ready to take Bambu--and their career--to the next level.
As a Customer Care Specialist you will be one of the first touchpoints for our customers.
You will be responsible for tracking and reporting any issues.
You will work with our internal team to resolve issues in an efficient manner to avoid future customers encountering repetitive issues.
The position involves identifying problems and implementing proactive solutions to drive optimum outcomes and quality service for clients.
The candidate must be a Bilingual English/Spanish speaker, who has effective interpersonal and written skills, and can operate in an agile and collaborative manner.
If you are a problem solver with an innate drive for success, have a passion for delivering a customer-first mindset, and are obsessed with always putting your best foot forward then Bambu is the place for you! You Are Bilingual English/Spanish/Creole Speaker Demonstrated skills with tools such as sales force, CRM tools, and Microsoft Suites Communicative:
Excellent interpersonal and communication skills, both written and verbal, with exceptional presentation skills.
Banking and Financial customers services:
demonstrated knowledge in the banking/financial industry Preferred but not needed.
Team-Player-You work with and inspire others around you, taking on tasks for greater team You Will Serve as a high touch contact for our customers Work closely with Marketing and Business to ensure our customer-facing tools have a shared vision Collaborate with numerous internal teams to build the world's best customer-first mobile banking application Track and report ongoing issues while helping customers through the account opening process Provide exceptional customer service to our customers Implement proactive solutions to make the client onboarding process easier and user friendly Actively work on incoming tickets submitted through sales force and disposition them accordingly Analyze customer interactions to increase customer satisfaction Handle communications with our customers through our different channels, such as Facebook messaging, SMS, and in-app chat
Experience:
High School Diploma Bilingual English/Spanish/Creole Speaker Minimum 1 years demonstrated experience in customer service and account management Adaptable:
You can shift focus and enjoy working outside your comfort zone.
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
MyBambu Benefits Excellent medical coverage.
A flexible vacation policy.
Our small family corporate culture.
Job Type:
Full-time Pay:
$40,000.
00 - $45,000.
00 per year
Benefits:
Dental insurance Health insurance Paid time off Vision insurance Experience level:
1 year Shift:
8 hour shift Weekly day range:
Monday to Friday Rotating weekends Work setting:
In-person Ability to commute/relocate:
West Palm Beach, FL 33401:
Reliably commute or planning to relocate before starting work (Required) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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