Customer Service Representative
3.
0 West Palm Beach, FL West Palm Beach, FL Full-time Full-time From $18 an hour From $18 an hour Sunburn Cannabis is looking for dynamic employees to be a part of their Customer Service Team! Ideal candidates are genuinely excited to help customers.
They're patient, empathetic, and passionately communicative.
They love to talk and understand the value of good communication skills.
Based in West Palm Beach Florida the Customer Service team will be responsible for taking inbound phone calls from customers, processing orders and scheduling deliveries.
CSR team members will be trouble shooting complaints and must have excellent communication skills.
Working Conditions This is a full-time position.
Daily operating hours are 9:
00 a.
m.
through 9:
00 p.
m.
and employees will be scheduled for 8 hour shifts with a breaks and lunch periods.
The employee will be working inside in an office setting.
Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Sedentary work.
Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Repetitive motion.
Substantial movements (motions) of the wrists, hands, and/or fingers.
The worker is required to have close visual acuity to perform an activity such as:
preparing and analyzing data and figures; transcribing; typing; viewing a computer terminal.
Travel Requirements No travel is expected with this position.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
Manage incoming phone calls Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 West Palm Beach, FL West Palm Beach, FL Full-time Full-time From $18 an hour From $18 an hour Sunburn Cannabis is looking for dynamic employees to be a part of their Customer Service Team! Ideal candidates are genuinely excited to help customers.
They're patient, empathetic, and passionately communicative.
They love to talk and understand the value of good communication skills.
Based in West Palm Beach Florida the Customer Service team will be responsible for taking inbound phone calls from customers, processing orders and scheduling deliveries.
CSR team members will be trouble shooting complaints and must have excellent communication skills.
Working Conditions This is a full-time position.
Daily operating hours are 9:
00 a.
m.
through 9:
00 p.
m.
and employees will be scheduled for 8 hour shifts with a breaks and lunch periods.
The employee will be working inside in an office setting.
Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Sedentary work.
Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Repetitive motion.
Substantial movements (motions) of the wrists, hands, and/or fingers.
The worker is required to have close visual acuity to perform an activity such as:
preparing and analyzing data and figures; transcribing; typing; viewing a computer terminal.
Travel Requirements No travel is expected with this position.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
Manage incoming phone calls Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers.
Estimated Salary: $20 to $28 per hour based on qualifications.
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