Dispatcher/Customer Service Representative
5.
0 West Palm Beach, FL West Palm Beach, FL Full-time Full-time $45,000 - $55,000 a year $45,000 - $55,000 a year 2 days ago 2 days ago 2 days ago Job Position:
Dispatcher and Customer Service Representative This is a fulltime position as Dispatcher and Customer Service Representative, supporting our field technicians, scheduling appointments, dispatching, and providing 100% customer satisfaction.
You will be the voice of the business, building and representing yourself and the company with each call.
This position can be fast-paced and requires top-notch communication skills and attention to detail.
There is ample room for career growth at Lowen Air Conditioning.
Work Includes:
Servicing our customers with honesty, integrity, and pride Must be professional and courteous Schedule, dispatch, and ensure service technicians have efficient workflow that is well-coordinated.
Coordination will be accomplished by good communication with managers and customers Follow-up on all recommended service work and route accordingly Setup Schedules for same day and future work for technicians and reschedule work as needed.
Answer all incoming calls and route appropriately Ensure equipment and parts for upcoming work orders is allocated Debrief technicians and route follow up work Maintain customer database with current information File permit applications Any other clerical duties assigned Skills:
Team player that works proactively with others and alone Knowledge of the industry is recommended, but not required Dispatching or logistics experience is required Excellent communication skills and attention to detail Ability to provide unparalleled customer satisfaction Must be able to multitask and perform well in a fast-paced environment Must have the ability to convey confident and decisive messages Ability to manage time effectively Solid problem solving and organizational skills Strong computer skills a must; well versed in Microsoft Word and Excel applications, and the use of CRM and dispatching software Requirements:
Minimum 2 years customer service and dispatching experience High School diploma or GED Prolonged periods of sitting at a desk and working on a computer Successfully complete a background check Successfully complete a drug test for illegal substances Job Type:
Full-time Pay:
$45,000.
00 - $55,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday
Experience:
Customer Service and Dispatching:
2 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 West Palm Beach, FL West Palm Beach, FL Full-time Full-time $45,000 - $55,000 a year $45,000 - $55,000 a year 2 days ago 2 days ago 2 days ago Job Position:
Dispatcher and Customer Service Representative This is a fulltime position as Dispatcher and Customer Service Representative, supporting our field technicians, scheduling appointments, dispatching, and providing 100% customer satisfaction.
You will be the voice of the business, building and representing yourself and the company with each call.
This position can be fast-paced and requires top-notch communication skills and attention to detail.
There is ample room for career growth at Lowen Air Conditioning.
Work Includes:
Servicing our customers with honesty, integrity, and pride Must be professional and courteous Schedule, dispatch, and ensure service technicians have efficient workflow that is well-coordinated.
Coordination will be accomplished by good communication with managers and customers Follow-up on all recommended service work and route accordingly Setup Schedules for same day and future work for technicians and reschedule work as needed.
Answer all incoming calls and route appropriately Ensure equipment and parts for upcoming work orders is allocated Debrief technicians and route follow up work Maintain customer database with current information File permit applications Any other clerical duties assigned Skills:
Team player that works proactively with others and alone Knowledge of the industry is recommended, but not required Dispatching or logistics experience is required Excellent communication skills and attention to detail Ability to provide unparalleled customer satisfaction Must be able to multitask and perform well in a fast-paced environment Must have the ability to convey confident and decisive messages Ability to manage time effectively Solid problem solving and organizational skills Strong computer skills a must; well versed in Microsoft Word and Excel applications, and the use of CRM and dispatching software Requirements:
Minimum 2 years customer service and dispatching experience High School diploma or GED Prolonged periods of sitting at a desk and working on a computer Successfully complete a background check Successfully complete a drug test for illegal substances Job Type:
Full-time Pay:
$45,000.
00 - $55,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday
Experience:
Customer Service and Dispatching:
2 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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