Head of Customer Service (Property and Casualty Insurance)
1.
0 West Palm Beach, FL West Palm Beach, FL Full-time Full-time $70,000 - $80,000 a year $70,000 - $80,000 a year 11 days ago 11 days ago 11 days ago We are seeking a dynamic and experienced Customer Service Manager to lead our customer service team.
The ideal candidate will be responsible for overseeing and improving customer service operations, ensuring high levels of customer satisfaction, and fostering a positive and efficient work environment.
Key
Responsibilities:
Team Leadership:
Lead and inspire a team of customer service representatives.
Provide guidance, coaching, and mentorship to ensure the team meets performance targets.
Foster a collaborative and customer-focused culture within the team.
Customer Service Operations:
Develop and implement effective customer service policies and procedures.
Monitor and evaluate customer service metrics to identify areas for improvement.
Ensure timely and accurate resolution of customer inquiries and issues.
Quality Assurance:
Implement quality assurance measures to maintain high standards of service.
Regularly review customer interactions to identify opportunities for improvement.
Communication:
Collaborate with other departments to address customer concerns and improve overall customer experience.
Communicate effectively with clients, providing clear and accurate information.
Qualifications:
Proven experience in a customer service management role within the insurance industry.
Strong leadership and team management skills.
Knowledge of insurance products and industry regulations.
Problem-solving and decision-making skills.
Benefits:
Competitive salary Health insurance Professional development opportunities If you are a motivated leader with a passion for delivering exceptional customer service in the insurance industry, we invite you to apply for this exciting opportunity with Harvest Insurance.
Join us in our commitment to providing peace of mind through comprehensive insurance solutions.
Job Type:
Full-time Pay:
$70,000.
00 - $80,000.
00 per year
Benefits:
Health insurance On-the-job training Paid time off Professional development assistance Referral program Experience level:
4 years Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office License/Certification:
4-40 or 2-20 License (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 West Palm Beach, FL West Palm Beach, FL Full-time Full-time $70,000 - $80,000 a year $70,000 - $80,000 a year 11 days ago 11 days ago 11 days ago We are seeking a dynamic and experienced Customer Service Manager to lead our customer service team.
The ideal candidate will be responsible for overseeing and improving customer service operations, ensuring high levels of customer satisfaction, and fostering a positive and efficient work environment.
Key
Responsibilities:
Team Leadership:
Lead and inspire a team of customer service representatives.
Provide guidance, coaching, and mentorship to ensure the team meets performance targets.
Foster a collaborative and customer-focused culture within the team.
Customer Service Operations:
Develop and implement effective customer service policies and procedures.
Monitor and evaluate customer service metrics to identify areas for improvement.
Ensure timely and accurate resolution of customer inquiries and issues.
Quality Assurance:
Implement quality assurance measures to maintain high standards of service.
Regularly review customer interactions to identify opportunities for improvement.
Communication:
Collaborate with other departments to address customer concerns and improve overall customer experience.
Communicate effectively with clients, providing clear and accurate information.
Qualifications:
Proven experience in a customer service management role within the insurance industry.
Strong leadership and team management skills.
Knowledge of insurance products and industry regulations.
Problem-solving and decision-making skills.
Benefits:
Competitive salary Health insurance Professional development opportunities If you are a motivated leader with a passion for delivering exceptional customer service in the insurance industry, we invite you to apply for this exciting opportunity with Harvest Insurance.
Join us in our commitment to providing peace of mind through comprehensive insurance solutions.
Job Type:
Full-time Pay:
$70,000.
00 - $80,000.
00 per year
Benefits:
Health insurance On-the-job training Paid time off Professional development assistance Referral program Experience level:
4 years Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office License/Certification:
4-40 or 2-20 License (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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