Quality Assurance Associate - Medical
Warrior Service Company LLC Warrior Service Company LLC Palm Springs, FL Palm Springs, FL Full-time Full-time $18 - $22 an hour $18 - $22 an hour 10 days ago 10 days ago 10 days ago We are Warrior Services Company LLC where we provide Durable Medical Equipment, Mobility, and Access services to the federal government and commercial customers in different parts of the country, providing Home Medical Equipment (HME) and Services consisting of all types of DME, Home Oxygen Services, Sales and Repairs of Complex Rehab Power Mobility Devices to the Department of VA and other Federal Agencies.
Job
Summary:
The Quality Assurance Associate will assist with quality improvement by calling veterans and or other clients regarding completed service appointment to conduct Customer Survey for Quality Assurance.
Supervisory
Responsibilities:
None.
Duties/
Responsibilities:
You will call patients (Veterans and other retail customers) and clients with completed service appointment of the assigned service territories of the previous day to conduct Customer Survey for Quality Assurance.
You will provide patients and VA Officials with courteous customer service in person, over the phone, or via emailing in.
You will provide timely resolution of customer complaints, concerns, and inquiries and record them in the complaint log.
You should respond effectively to customers rejecting their orders, determining the reason, and offering possible alternatives.
You will prepare reports and correspondence as instructed by the supervisor.
Communicate with the Technicians/Drivers to resolve any scheduling or home delivery concerns.
Prepares the QI computer system for daily reviews by uploading and downloading information.
Enters data and creates reports, graphs, tables, and forms concerning quality improvement, utilization review, and infection control.
Accurately records and relays telephone messages to departmental staff.
Maintains files and types of correspondence for quality improvement coordinator.
Generates weekly and monthly reports from the QI computer system.
If the assigned tasks were completed before end of the day, or the employee has low number of tasks to do in any days, they do immediately inform the supervisor.
The supervisor may decide on assigning additional tasks to the employee.
Be prepared to perform other related duties as assigned by management.
Required Skills/Abilities:
Working knowledge of medical terminology.
(Required) Computer proficiency (word processing, spreadsheet) with the ability to create forms, reports, graphs, and tables.
(Required) Ability to work independently at multiple tasks and allocate time efficiently.
Ability to practice discretion and confidentiality.
Education and
Experience:
High school diploma or GED certificate.
Prior experience in medical quality control, medical staff services office, or similar background within quality assurance.
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Job Type:
Full-time Perm Salary:
$18.
00 to $22.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Parental leave Vision insurance Schedule:
8-hour shift.
.
2-3 weeks training, M-F 8a to 4:
30p After training, M-F 11a to 8p Monday to Friday Overtime as needed Work setting:
In-person Office Ability to commute/relocate:
Palm Springs, FL:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent
Experience:
Medical or Hospital Quality Control or Medical Quality Assurance:
1 year Medical Terminology work
Experience:
1 year Computer proficiency with Word and Excel.
Shift availability:
Day Shift Required for Training Mid Shift Required for Work Hours after Training Job Type:
Full-time Pay:
$18.
00 - $22.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Parental leave Vision insurance Experience level:
1 year Schedule:
8 hour shift Monday to Friday Overtime Work setting:
In-person Office Application Question(s):
Who was the employer that provided you the work experience with Quality Assurance as a job function and is it listed in your resume? We need to see this in detail from your resume in order to be considered for interviewing.
Who was the employer that provided you the work experience with Medical Terminology and is it listed in your resume? We need to see this in detail from your resume in order to be considered for interviewing.
Education:
High school or equivalent (Required)
Experience:
Microsoft Word:
1 year (Required) Microsoft Excel:
1 year (Required) Medical terminology:
1 year (Required) Quality Assurance:
1 year (Required) Ability to Relocate:
Palm Springs, FL 33406:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Job
Summary:
The Quality Assurance Associate will assist with quality improvement by calling veterans and or other clients regarding completed service appointment to conduct Customer Survey for Quality Assurance.
Supervisory
Responsibilities:
None.
Duties/
Responsibilities:
You will call patients (Veterans and other retail customers) and clients with completed service appointment of the assigned service territories of the previous day to conduct Customer Survey for Quality Assurance.
You will provide patients and VA Officials with courteous customer service in person, over the phone, or via emailing in.
You will provide timely resolution of customer complaints, concerns, and inquiries and record them in the complaint log.
You should respond effectively to customers rejecting their orders, determining the reason, and offering possible alternatives.
You will prepare reports and correspondence as instructed by the supervisor.
Communicate with the Technicians/Drivers to resolve any scheduling or home delivery concerns.
Prepares the QI computer system for daily reviews by uploading and downloading information.
Enters data and creates reports, graphs, tables, and forms concerning quality improvement, utilization review, and infection control.
Accurately records and relays telephone messages to departmental staff.
Maintains files and types of correspondence for quality improvement coordinator.
Generates weekly and monthly reports from the QI computer system.
If the assigned tasks were completed before end of the day, or the employee has low number of tasks to do in any days, they do immediately inform the supervisor.
The supervisor may decide on assigning additional tasks to the employee.
Be prepared to perform other related duties as assigned by management.
Required Skills/Abilities:
Working knowledge of medical terminology.
(Required) Computer proficiency (word processing, spreadsheet) with the ability to create forms, reports, graphs, and tables.
(Required) Ability to work independently at multiple tasks and allocate time efficiently.
Ability to practice discretion and confidentiality.
Education and
Experience:
High school diploma or GED certificate.
Prior experience in medical quality control, medical staff services office, or similar background within quality assurance.
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Job Type:
Full-time Perm Salary:
$18.
00 to $22.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Parental leave Vision insurance Schedule:
8-hour shift.
.
2-3 weeks training, M-F 8a to 4:
30p After training, M-F 11a to 8p Monday to Friday Overtime as needed Work setting:
In-person Office Ability to commute/relocate:
Palm Springs, FL:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent
Experience:
Medical or Hospital Quality Control or Medical Quality Assurance:
1 year Medical Terminology work
Experience:
1 year Computer proficiency with Word and Excel.
Shift availability:
Day Shift Required for Training Mid Shift Required for Work Hours after Training Job Type:
Full-time Pay:
$18.
00 - $22.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Parental leave Vision insurance Experience level:
1 year Schedule:
8 hour shift Monday to Friday Overtime Work setting:
In-person Office Application Question(s):
Who was the employer that provided you the work experience with Quality Assurance as a job function and is it listed in your resume? We need to see this in detail from your resume in order to be considered for interviewing.
Who was the employer that provided you the work experience with Medical Terminology and is it listed in your resume? We need to see this in detail from your resume in order to be considered for interviewing.
Education:
High school or equivalent (Required)
Experience:
Microsoft Word:
1 year (Required) Microsoft Excel:
1 year (Required) Medical terminology:
1 year (Required) Quality Assurance:
1 year (Required) Ability to Relocate:
Palm Springs, FL 33406:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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