Customer Care Representative
Job Description
Summary of Position Requirements
Handle customer care requests professionally and as quickly as possible. Responsible for evaluating requests, scheduling trades to complete work, expedite repairs and ensure homeowner satisfaction.
Primary Duties and Responsibilities
Manages completion of quality home repairs within standards set by company and industry specifications
Respond to homeowner service calls as assigned by the Customer Care Coordinator and/or Customer Care Manager
Contact homeowner within 24 hours and inspect calls within 72 hours
Evaluates homeowner request to determine whether repair is warrantable or the responsibility of homeowner
Monitors business partners work for completion and satisfaction of repairs
Completes minor home repairs; obtains customer's approval for completed work
Monitors status reports for accuracy
Expedites emergency repairs
Assists in maintaining community standards
Meets and greets homeowners during orientation walk
Other duties as assigned by your supervisor and or manager
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Summary of Position Requirements
Handle customer care requests professionally and as quickly as possible. Responsible for evaluating requests, scheduling trades to complete work, expedite repairs and ensure homeowner satisfaction.
Primary Duties and Responsibilities
Manages completion of quality home repairs within standards set by company and industry specifications
Respond to homeowner service calls as assigned by the Customer Care Coordinator and/or Customer Care Manager
Contact homeowner within 24 hours and inspect calls within 72 hours
Evaluates homeowner request to determine whether repair is warrantable or the responsibility of homeowner
Monitors business partners work for completion and satisfaction of repairs
Completes minor home repairs; obtains customer's approval for completed work
Monitors status reports for accuracy
Expedites emergency repairs
Assists in maintaining community standards
Meets and greets homeowners during orientation walk
Other duties as assigned by your supervisor and or manager
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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