Lab Customer Service Specialist


  • Process incoming errors from Retail Locations
  • Properly communicate with stores regarding errors in incoming work either via phone or email providing clear instructions on proper procedure.
  • Preform basic updates in Innovations
  • Process incoming files from vendors
  • Provide a communication link between Retail Locations, Store Support, Operations and Support Lab
  • Prepare reports for compliance team
  • Assist with incoming emails, tickets, and messages from both Retail Locations and Store Support
  • Effectively communicate with Support Lab and Operations Leadership recurring follow up items from the field to more effectively align communication
  • Effectively managing the WIP report to create accountability between lab and retail stores


  • Ability to interact successfully with both internal and external customers at all levels.
  • Ability to multi-task, prioritize and be flexible with changing business needs in a team environment.

Education & Experience

  • High school diploma or equivalent required; supplemented by six (6) months experience optical sales or equivalent; or an equivalent combination of education, training, and experience.
  • To perform this job successfully, an individual should have knowledge of MS Word, Google Docs, etc.

Incentive Structure

Base Pay

Hourly Rate + Overtime (if applicable)

Don't Be Fooled

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