INVESTIGATION SPECIALIST I - 60046518 - ESS OPBI Benefit Recovery Program
Requisition No:
365101
Agency:
Children and Families
Working Title:
INVESTIGATION SPECIALIST I - 60046518 - ESS OPBI Benefit Recovery Program
Position Number:
60046518
Salary:
Minimum starting salary $32,000
Posting Closing Date:
05/26/2021
This is an Internal Agency opportunity.
Only current department employees are eligible to apply.
The Florida Department of Children and Families (DCF) is the state of Florida s social services agency.
The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, child care providers, human trafficking and public assistance.
The agency s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.
Within DCF, the Economic Self-Sufficiency (ESS) Program helps to promote strong and economically self-sufficient communities by determining eligibility for food, cash and medical assistance for individuals and families on the road to economic recovery.
Under the ESS Program, the Office of Public Benefits Integrity (OPBI) is responsible for investigating public assistance fraud or misuse regarding the SNAP (Food Assistance), TANF (Cash Assistance), and Medicaid programs by individuals or merchants.
TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.
The requested information must be disclosed on the State of Florida Candidate Profile.
It is not acceptable to write see resume on the Candidate Profile (application).
Applicants must meet the minimum requirements to be hired for this position.
INVESTIGATION SPECIALIST I - 60046518 - ESS OPBI Benefit Recovery Program
This is a professional position, located in West Palm Beach, Florida, in the Benefit Recovery Program.
The position is classified as Career Service, working 40 hours per week, Monday-Friday.
Telework status is at the Unit Supervisor's discretion.
Travel and use of your personal vehicle may be required.
The incumbent will ensure the job duties and responsibilities are completed in a timely manner and with a high accuracy rate.
It is important for the applicant to display a professional attitude and strong work ethic.
Duties include assisting in fraud investigations and providing support in the recovery of funds lost due to waste, fraud, or abuse.
This position is qualified to be exempt from public record.
The incumbent is a member of the DCF DSNAP Disaster Response team and, in that capacity, may be required on short notice to perform duties and travel in support of disaster relief.
During such events, incumbent may be required to work more than 8 hours per day.
This position is responsible for investigation, calculation and recovery of overpayment claims for public assistance programs (Temporary Cash Assistance, Food Assistance, Medicaid and Refugee Assistance) as a result of pre-eligibility and eligibility investigations for Public Assistance applicants/recipients, community complaints or eligibility staff referrals.
The candidate must have a detailed knowledge of the eligibility process and procedures for the Temporary Cash Assistance, Food Assistance, Medicaid and Refugee Assistance programs, and have expertise in the use of the Florida computer system and other on-line systems.
The person occupying this position works to ensure the Benefit Recovery Program is administered in conformity with federal, state and regional policies.
JOB DUTIES AND RESPONSIBILITES
- Timely investigates referrals for potential overpayment(s) as a result of fraud, inadvertent household error or agency error.
- Analyzes cases and investigative findings by using specific program policies and procedures to determine who is responsible/liable and reason for the overpayment.
Accurately establishes overpayment claims and the dollar amount of overpayments eligible for recoupment, based on current and past Federal and State laws and Public Assistance policies. - Completes referral reviews and claims in accordance with current program requirements.
Takes timely and appropriate corrective action on identified errors through the Quality Management System, management evaluation reviews, and quality control reviews. - Reviews existing information when available, initiates telephone contacts when necessary to validate information or respond to customer inquiries.
Answers general telephone inquiries and exchanges information with other agencies and Department staff.
Assists customers and providers with questions or concerns pertaining to overpayments. - Represents the Department in Fair Hearings or State Attorney cases as assigned.
- Attends and participates in supervisory conferences, meetings, trainings, work groups and quality initiatives, as appropriate.
- Completes other related duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
- Knowledge of public assistance program objectives and policies; problem-solving techniques; training principles and practices; goal setting techniques; arithmetic.
- Skill in operating a personal computer.
- Ability to conduct fact-finding interviews; accurately prepare and maintain records and reports; work with a diverse range of people; adapt to change; deal calmly and effectively in high stress situations; compose documents or correspondence involving technical information; complex arithmetic operations; interpret and apply regulatory materials; prioritize and meet deadlines; establish and maintain effective working relationships; communicate effectively orally; apply ethical business practices.
MINIMUM REQUIRED QUALIFICATIONS
- Be a current DCF employee with a minimum of two years as an Economic Self-Sufficiency Specialist I (ESS I), or higher-level class title, determining eligibility for SNAP, Cash Assistance, and/or Medicaid
- Proficient in using a personal computer and Microsoft office software
- Must have a valid State of Florida driver license
PREFERENCE WILL BE GIVEN TO:
- Candidates with a minimum of two years (24 months) of experience investigating fraudulent or potentially fraudulent activity for SNAP, Cash Assistance, and/or Medicaid cases
- Candidates with experience monitoring and/or reviewing cases for accuracy and correct application of Food Assistance, Cash, and/ or Medicaid policy
DCF EMPLOYMENT DISCLOSURES
The Department of Children and Families is a tobacco-free environment.
US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.
SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS).
Verification of Selective Service registration will be conducted prior to hire.
For more information, please visit the SSS website:
http:
//www.
sss.
gov.
RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.
Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.
BACKGROUND SCREENING It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.
S.
, and Chapter 408, F.
S.
No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.
Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.
BENEFIT RECOVERY SCREENING Candidates applying to positions in the Economic Self-Sufficiency Program may have a Benefit Recovery check completed to validate current or former public assistance case information before completing the hiring process.
TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.
Applicants must meet the minimum requirements to be hired for this position.
The requested information must be disclosed on the State of Florida Candidate Profile.
Fill in all employment history fields.
It is not acceptable to write see resume on the Candidate Profile (application).
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735).
Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace.
All employees are subject to reasonable suspicion drug testing in accordance with Section 112.
0455, F.
S.
, Drug-Free Workplace Act.
VETERANS PREFERENCE.
Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.
Candidates claiming Veterans Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.
Veterans Preference documentation requirements are available by clicking here.
All documentation is due by the close of the vacancy announcement.
Estimated Salary: $20 to $28 per hour based on qualifications.
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